Refund Policy – Greenbergs

Last updated: [Insert Date]

At Greenbergs, we pride ourselves on serving fresh, high-quality food and delivering excellent service. We understand that sometimes things don’t go to plan, and we’re committed to resolving any issues in line with the Australian Consumer Law (ACL).

Your rights

Under the ACL, you are entitled to a replacement or refund if a product or service:

• Has a major fault or issue that would have stopped someone from purchasing it;

• Is unsafe to consume;

• Is substantially different from what was ordered or advertised;

• Doesn’t do what we said it would, or what you asked for, and can’t easily be fixed.

If the issue is minor, we may offer to remedy it with a replacement or alternative solution within a reasonable time.

When Refunds or Replacements May Not Be Provided

We do not offer refunds if you:

• Change your mind after ordering;

• Make an incorrect selection (e.g. ordering the wrong item);

• Fail to follow storage or handling instructions, especially for catering or takeaway orders;

• Request a refund after the agreed pick-up or delivery window, unless there is a fault.

Catering Orders

All catering cancellations must be made at least 72 hours in advance to be eligible for a full refund. Orders cancelled within 24–48 hours may be eligible for a partial refund or credit, depending on the circumstances.
Cancellations made less than 24 hours prior may not be eligible for a refund, as food may have already been prepared or purchased.

How to Make a Request

If there’s an issue with your order, please contact us as soon as possible:

📧 catering@greenbergs.com.au

Please provide:

• Your receipt or proof of purchase

• A description of the issue

• Photos if relevant

We’ll aim to resolve all refund or replacement requests within 2 business days.