Privacy Policy – Greenbergs
At Greenbergs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you engage with us, whether through our website, email, phone, or in person.
1. Information We Collect
We may collect the following types of information:
1.1. Personal Information: Name, phone number, email address, billing/delivery address, event details, dietary requirements.
1.2. Payment Details: Payment card information
1.3. Order History: Details of your previous orders, preferences, and feedback.
2. How We Use Your Information
We use your information to:
2.1. Order Processing: We use your personal and payment information to process and fulfill your orders and provide catering services.
2.2. Communication: We may use your contact information to send you order confirmations, updates, and promotional offers related to our services.
2.3. Analytics: We analyze usage data to improve our website’s functionality and user experience.
2.4. Legal Compliance: We may use your information to comply with legal obligations and respond to legal requests.
2.5. Manage payments and invoicing: Including processing customer payments securely through various methods, generating and sending invoices accurately and on time, tracking payment status, managing overdue accounts, and ensuring compliance with relevant financial regulations.
3. How We Share Your Information
3.1. We respect your privacy. We do not sell, rent, or trade your personal information. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
4. Data Security
4.1. We implement reasonable physical, electronic, and administrative safeguards to protect your personal data from unauthorized access, disclosure, or misuse. Payment details are processed via PCI-compliant providers. However, no data transmission over the internet can be guaranteed to be 100% secure.
5. Cookies & Analytics
5.1. Our website may use cookies and analytics tools (such as Google Analytics) to enhance your browsing experience and help us understand how visitors interact with our site. You can manage or disable cookies in your browser settings.
6. Your Personal Access
6.1. You have the right to request access to the personal information Lox in a Box holds about you. This allows you to understand what data has been collected and how it is being used. To exercise this right, please contact Lox in a Box at the provided contact details.
6.2. You have the right to request any inaccurate or incomplete personal information we hold about you is corrected or updated. Please contact us at catering@greenbergs.com.au or using the details provided in the "Contact Us" section of this Privacy Policy and specify the information you believe needs correction or updating.
6.3. You have the right to request the deletion of your personal data held by Lox in a Box. Upon receiving your request, we will take reasonable steps to remove your information from our active databases. To exercise your right to data deletion, please contact us at the provided contact details.
To exercise these rights, please contact us at Catering@greenbergs.com.au
7. Changes to This Policy
7.1. We may update this Privacy Policy to account for changes in our business operations, the services we provide, or applicable legal and regulatory requirements. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
8. Contact Us
8.1. If you have any questions about this Privacy Policy or how we handle your data, please reach out: Catering@greenbergs.com.au